Yesterday afternoon, a European customer sent a message saying: "Mr. Zhou has helped me adjust the printing parameters of the new material!"
The customer is an engineering parts printing service provider, the company of 3D printers he used to work with before had a terrible after-sales service, leading to the printers being out of service for a long time, which seriously influenced the production of products.
As early as a year ago, the customer heard from his friends that our after-sales service is excellent, so he bought a P13 3D printer from us. After that, when the customer encountered problems, we would help him solve them in a timely manner through various means such as online and offline, so he successively purchased 3 more P13 from us.
Not long ago, the customer changed the new printing material and asked Mr. Zhou to come to help him adjust the printing parameters. Mr. Zhou was the technician who came to install and debug the P13 when the customer first bought the printer. Because of his outstanding technology, he was deeply trusted by the customer. After that, every time the customer purchased a printer, he specified that Mr. Zhou come to help.
Although we have nearly 40 experienced technicians providing technical support worldwide, the customer would rather wait for Mr. Zhou to help. We had no choice but to ask Mr. Zhou to take as much time as possible to complete the debugging for the customer as soon as possible.
Finally, Mr. Zhou arrived at the customer's workplace the day before yesterday and completed the adjustment of the printing parameters last night.
Yesterday afternoon, a European customer sent a message saying: "Mr. Zhou has helped me adjust the printing parameters of the new material!"
The customer is an engineering parts printing service provider, the company of 3D printers he used to work with before had a terrible after-sales service, leading to the printers being out of service for a long time, which seriously influenced the production of products.
As early as a year ago, the customer heard from his friends that our after-sales service is excellent, so he bought a P13 3D printer from us. After that, when the customer encountered problems, we would help him solve them in a timely manner through various means such as online and offline, so he successively purchased 3 more P13 from us.
Not long ago, the customer changed the new printing material and asked Mr. Zhou to come to help him adjust the printing parameters. Mr. Zhou was the technician who came to install and debug the P13 when the customer first bought the printer. Because of his outstanding technology, he was deeply trusted by the customer. After that, every time the customer purchased a printer, he specified that Mr. Zhou come to help.
Although we have nearly 40 experienced technicians providing technical support worldwide, the customer would rather wait for Mr. Zhou to help. We had no choice but to ask Mr. Zhou to take as much time as possible to complete the debugging for the customer as soon as possible.
Finally, Mr. Zhou arrived at the customer's workplace the day before yesterday and completed the adjustment of the printing parameters last night.
