Tired of Print Failures? Here’s Why This Customer Switched to the P13 Pro
Customer Pain Points and Initial Purchase Background
We recently finalized the details of a P13 Pro reorder with a customer, and what truly delighted us is that the first P13 Pro unit purchased three months ago has been running steadily without a single failure.
This customer, who specializes in 3D printing, had long struggled with older machines that couldn’t withstand continuous high-intensity workloads—frequent Z-axis malfunctions and recurring issues with the LCD curing screen not only slowed down production but also significantly affected customer satisfaction.
In April this year, the customer reached out to us, seeking a 3D printer that offered both high precision and long-term durability.
Product Recommendation and Performance Advantages
We recommended the P13 Pro, a large-format desktop 3D printer. Equipped with an industrial-grade precision lead screw and dual linear rails, it delivers Z-axis parallelism accuracy of up to 7μm, keeping the dimensional error within 0.05mm for 100mm prints. Its pressure-relief perforated build platform reduces resin pressure and extends motor lifespan, while the newly added light source cooling module further enhances system stability.
The customer’s repeat purchase is a strong vote of confidence in the quality of the P13 Pro. We remain committed to our professional values, continuously optimizing our products to live up to every trust placed in us.
