Frequent 3D Printer Issues? We’ll Fix It for You Immediately!
Customer Case and Feedback
Recently, a customer messaged us, saying that the technician handled the issue quickly and fixed the machine in no time.The customer runs a 3D printing studio and purchased three Magforms P10 printers from us about a year ago. Last week, the customer contacted us, saying, “One of my P10’s build screens is malfunctioning. Can you send someone to repair it?”
Of course! Our company has over thirty experienced technicians nationwide, ready to provide technical support anytime.To ensure we fully addressed the issue, we asked the customer, “Is there anything else wrong with the machine besides the build screen?” The customer responded, “The overall quality of the machine is great. After using it for so long, this is the only issue with the screen; it has been stable otherwise.”
Equipment Advantages and Technical Guarantees
In fact, we’ve made considerable efforts to reduce machine failure rates.
Industrial-grade Dual Rail and Lead Screw
The P10 uses high-precision dual rails and lead screws for improved stability and durability.
Enhanced Cooling System
The cooling system features copper tube-based forced air cooling, improving heat dissipation and reducing the risk of bulb and screen damage.
Optimized Build Platform
The P10’s build platform is designed with multiple venting holes, which help alleviate the resin's pressure on the platform, enhance print smoothness, reduce motor load, and extend motor life.
Moreover, the P10 maintains a stable printing accuracy of 0.05mm, with detail reproduction abilities comparable to DLP printing technology, enabling the precise printing of intricate and complex models.
After receiving the customer's request, we immediately arranged for a technician to carry out on-site repairs. In the end, the technician efficiently resolved the issue, and the customer was highly satisfied.For all Magforms users, feel free to contact us anytime you encounter an issue. We are committed to providing you with excellent products and professional services to ensure you have the best 3D printing experience.
